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For anything that needs a record — billing, a payout, an account problem.
Answers
The questions we get most often.
How long do credits last?
They do not expire. Buy them once, spend them whenever — there is no monthly fee and nothing to cancel.
Why did my campaign send fewer messages than I have contacts?
A campaign stops when credits run out and resumes on the next run once you top up. It also skips contacts marked inactive and collapses duplicate numbers, so the sent count is often lower than the list size.
How long does a withdrawal take?
Requests are reviewed and paid out by an administrator, usually within a day. You get an email when it is requested and another when it is paid.
Can I change my withdrawal wallet?
Not on your own — it locks the first time you set it, so nobody who reaches your account can redirect your money. Contact support and an administrator will verify your identity before changing it.
Someone I invited is not showing under me
They are, just deeper. You hold two positions; once both are filled, the next person is placed under someone already in your network. Your network page shows exactly where each one landed, and they still count towards you.
My AI subsidy was not credited this month
The subsidy is credited only in months where your direct referrals meet the required volume. Your subsidy page shows how far along the current period is and what is still needed.
I did not receive the verification code
Check your spam folder first. Codes last ten minutes; after that request a new one. If several never arrive, tell us the number or address you used.
Can I use the API without writing code?
You do not need to. Everything the API does is on the dashboard. The API is there for connecting your own shop or software, and the sample code covers cURL, PHP, JavaScript and Python.
Still stuck?
Open the chat and describe what happened. Screenshots help.